What Information We Gather and Why
When you open an account, we collect your mobile number, email, chosen username and password. When you deposit through bKash, Nagad or Rocket, we record the transaction amount, timestamp and wallet reference so we can credit your balance and generate your transaction history. We log IP
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addresses and device identifiers to detect duplicate accounts and prevent fraud. Cookie data helps us remember your language preference and keep you logged in across sessions. We do not sell your data to third parties. We share transaction details with payment processors only to complete your
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deposits and withdrawals. All data is stored on secure servers with encryption at rest and in transit. Access is restricted to staff who need it to process payments, verify accounts or respond to support requests. We retain account records for as long as your account remains
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active, plus a compliance period after closure as required by financial record-keeping standards. You can request a copy of your data, ask us to correct errors, or request deletion by contacting support. Deletion requests are honoured after we close your account and complete any outstanding withdrawal
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or dispute resolution. This policy applies to users in regions where maal69 is available; access depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.